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New Team Members, New Services And a New US Office

There’s been a lot happening here at Agilis over the last few months. We’ve opened an office in Houston and now offer our Covid-19 testing solutions to businesses in the states.

Here in the UK, we’ve introduced a full new range of occupational health services, including health surveillance, workplace immunisation and wellbeing services so we can better support business health needs.

To assist with our service growth and expansion into the USA, we’ve welcomed several new team members. We caught up with the latest people to join our team to learn more about their day-to-day responsibilities and life at Agilis.

First up is Lisa, who has joined us as our marketing manager.

Hi Lisa, what are your day-to-day responsibilities?

Marketing plays a vital role in the promotion of the business. It’s my responsibility to oversee the company’s branding and communication activities to help drive awareness, sales and growth for the business. No two days are ever the same but that’s what I love about marketing!

Could you tell us more about your industry and work experience?

I’m a skilled marketing professional with experience in all areas of the marketing mix. I’ve spent 14 years within a range of sectors including manufacturing, professional services and healthcare and have studied with the Chartered Institute of Marketing. I have a proven track record in the delivery of large campaigns as well as managing multiple complex rebrand activities.

What made you join Agilis?

Agilis is going through such an exciting period of growth. Being able to join and support the team during this period and beyond, as well as learn from such a forward thinking and experienced leadership team really appealed to me. I’m already extremely busy working on some fantastic new projects, so keep your eyes peeled!

Next up is Kim, who recently joined us over in the States as our business development and operations consultant.

Hi Kim, what do your day-to-day responsibilities look like?

As one of the first U.S. based employees my responsibilities are vast and change daily. I engage with potential clients and help handle any operational issues from the U.S. side.

Could you tell us more about your industry and work experience?

I have been working in the healthcare industry for the past 18 years. I have worked with ambulatory surgical centres, hospitals, physician offices, revenue cycle companies handling operations and marketing in various roles.

What made you join Agilis?

I had wonderful interviews and conversations with a few different members of the Agilis team, so knew this would be a great opportunity. I have not been disappointed, Agilis cares about its products, services and employees. It is a phenomenal place to work!

And the final team members we’re introducing you to are Craig and Pamela. They’ve both joined our customer service team.

As part of the customer service team, what do your day-to-day responsibilities at Agilis include?

Craig: My role is to support our customers when using our products and services. I also help process customer orders and I’m in regular contact with them throughout the day to ensure we provide the best possible level of service.

Pamela: My job is simply to make sure that our customers have an easy and stress-free experience when using our services. I am the person on the end of the phone when you have a problem or I’m there to help answer any questions or queries. I also help put together the sample kits as the orders are placed and liaise with the lab to ensure customers receive their certification.

Could you tell us more about your industry and work experience?

Craig: I have extensive customer service experience within the gaming, retail and transportation industries. I pride myself in my ability to consistently provide a high level of customer service and particularly enjoy the problem-solving aspect of the role so that we continue to deliver positive outcomes for all our customers.

Pamela: I have spent the last twenty years in charity retail. Unfortunately, due to the effects of the pandemic the shop I managed had to close. I then moved into a customer service role within a call centre and found that I really enjoyed it!

As a naturally friendly and outgoing person coupled with my many years of dealing with customers directly, I’ve gained some really invaluable customers service skills, which makes my job at Agilis the perfect job for me.

What made you join the team at Agilis?

 Craig: Agilis is a really exciting and forward-thinking company. This was a fantastic opportunity for me to be a part of such a dynamic company who are really going places.

Pamela: Agilis is a young and dynamic company. It’s great to have joined the team as they grow and expand their product and service offering. I am lucky to work with some really fantastic people and every day is different. I feel really proud to be a part of the Agilis team!

Want to find out more about Agilis?

If you’d like to enquire about Agilis Health services, please don’t hesitate to get in touch!